Last Updated January 2024

This Privacy Policy lets you know how we collect, use, share, and protect information about you when you interact with Dynamic Compliance Group through this website, however accessed, or through mobile applications made available to you by us or our affiliates (collectively the “Website”) to use or obtain any of our products or services (the “Services”). In this Privacy Policy, we explain what information we collect through the Website, how we use it, with whom we share it, and the choices you have to control, access, and update your information. If you have questions about anything in our Privacy Policy, please contact us at support@fmcsa.com.

By using our Website or Services you agree to the privacy practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please stop using the Website and Services. By continuing to use the Website and Services, you accept this Privacy Policy. Western Compliance Group California Consumer Privacy Act (“CCPA”) Privacy Notice appears below within this Privacy Policy.

Subscription to Notifications
by Email and Text Messaging/Phone Calls/Direct Mail

Program Descriptions

Western Compliance Group will send you email(s) or text message notifications only after you have requested such notifications by visiting our subscription page: www.westerncompliance.com and provided your contact information granting us permission to contact you. Western Compliance Group may also send you transactional notifications each time you have made a purchase, requested a service, requested an amendment to a service request, or requested information about your company’s compliance with FMCSA regulations.

Cost

Western Compliance Group does not charge fees for sending periodic reminders and notifications described above. However, your mobile carrier may charge you message and data rates for text/sms messages. Your mobile carrier may disclaim liability for delayed or undelivered messages.

Message and Data Rates

Message & data rates may apply. The frequency of delivery of messages may occur on a per-transaction (service purchase/confirmation) basis or on a monthly basis in case of reminders/notifications sent to subscribed users. Recurring messages may be sent. Some seasonal services may require additional messages delivered and/or interaction with a reply-back may result in further messaging from our servers. Message and data rates may apply in all instances of these communications.

How to opt-out of receiving texts and emails

To stop receiving text messages reply “STOP”, “END”, “STOPALL”, “STOP ALL”, “QUIT”, or “UNSUBSCRIBE” to a message you have received from Western Compliance Group. You may also contact Western Compliance Group by calling (302) 830-3910 to speak with a support center representative. All requests are processed within 30 days. Remember to only reply with the keyword in the examples above, and without additional words, in order to successfully unsubscribe from text messages.

Support/Help

For support or information about Western Compliance Group or one of our text or email campaigns, please email support@fmcsa.com or call (302) 783-6272.

Information We Collect

The information we collect from you varies, depending on the way you use our Services. We collect information from or about you in the ways described below.

Information You Provide To Us

When you use our Website or Services, we collect information that you choose to share with us. We collect several types of personal information from and about you when you use our Site or Services. This information may include:

• Name;
• Address;
• Company name;
• Email address;
• Telephone number;
• Fax number; and
• Credit or debit card information.

Other Information We Collect When You Use The Services

You do not need to provide personal information in order to browse or use our Website or Services. Our Website, however, collects certain information automatically about you and your use of our Website and Services that does not necessarily personally identify you, your interactions with us, and information regarding the device you use to access our Website and Services (collectively “Other Information”). This information includes:

• Device information, such as hardware setting, web browser type and language;
• IP address, MAC address;
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g. device advertising ID);
• Times you have accessed pages;
• Pages you have viewed;
• Searches you have conducted; and
• Pages you visited immediately before or after navigating to our Website.

How We Use Your Information

We use your information (both on an aggregated and on an individualized basis), to provide, analyze, administer, enhance and personalize our Website and the Services we provide to you, including our marketing of Services to you. We also use your information to communicate with you, and to operate our business. More specifically, we may use your information to:

• Deliver our Services to you, including to provide access to our Website’s online features, complete and process your online purchases, or engage in other transactions with us;
• Communicate with you about the Services, including to respond to your customer service requests or respond to any other inquiry or correspondence you send to us, as well as respond to you using our Live Chat feature;
• Present you with marketing relating to our Services, including promotions, coupons and other discount offers, and more relevant display advertisements;
• Provide you with updates, reminders, or other informational or educational content;
• Enable you to participate in a survey or promotion;
• Analyze and improve the Website and Services, including to develop and improve products and services, and to monitor and analyze trends and usage;
• Prevent, detect, investigate, or remediate security or other legal concerns, including fraud;
• Protect the rights, property, or safety of us, our users, or any other person, or the copyright-protected content of the Services;
• Comply with applicable laws, regulations, or industry requirements, or respond to subpoenas or government requests;
• Analyze and better understand how users access and use our Services, including to monitor, evaluate, and analyze trends, determine which features and portions of our Services are most popular, how they are used, and the results that are obtained;
• Troubleshoot;
• Generate statistics including identifying geographic regions of visitors to our Services;
• Support our relationship with you, including to contact you about Service usage and assist you in better using our Services and to evaluate frequently asked questions;
• Improve our Services and develop new features and Services;
• Benchmark our Services against other products and services;
• Respond to law enforcement requests and as required by applicable law, court orders, or governmental regulations;
• As described to you when collecting your personal information as agreed to by you;
• Conduct other internal business purposes as we may determine from time to time; and
• Fulfill any other purpose for which you provide it.

How We Share Your Information

We may share information collected about you in the following situations:

• With service providers. We share information about you with service providers to perform functions and process your data and to help provide our Services including hosting and storage providers, payment processors etc.
• With third parties for legal or security reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
  
  • Comply with any valid legal process, governmental request, or applicable law, rule, or regulation;
  • Investigate, remedy, or enforce potential violations of our End User License Agreement and Terms of Use;
  • Protect the rights, property, and safety of us, our users, or others; and
  • Detect and resolve any fraud or security concerns.
• With third parties as part of an acquisition or liquidation. If we are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company, or if we undergo liquidation or bankruptcy proceedings, we may share your information in connection with such transaction or proceeding before and or after the transaction closes or the proceedings are completed.
• With your consent. We may share information in other ways if you give us consent or direct us to do so.

How We Use Cookies and other Tracking Technologies

Cookies are small amounts of data which are sent to your browser from a website’s computers and stored on your computer or device. We and our research, technology, and marketing partners, affiliates, analytics, or service providers use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device, specifically:

• Remembering your preferences and allowing you to enter your user name less frequently;
• Uniquely identifying each user session when you access the Services;
• Compiling aggregated statistics to analyze how the Services are used;
• Presenting you with information targeted to your interests, including our content presented on another website and across devices; and
• Measuring the effectiveness of our Sites, Services, content, communications and advertising, including by placing web beacons (sometimes called single-pixel gifs) which emails and links have been opened by recipients.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to disable cookies on your browser (see below) but doing so may prevent you from using the full features of the services.

How We Use Google Analytics

We work with service providers (including Google Analytics) who conduct analytics to help us track and understand how visitors use our Site. Google Analytics is a web analytics service provided by Google that uses cookies to help us analyze how users use our Sites. The information generated by the cookies about your use of the Services will be transmitted to and stored by Google on servers in the United States. If you access our Site through different devices, Google may associate your devices with one another.

How We Protect Your Information

We take reasonable precautions to protect your information. Please keep in mind that the Internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Services. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Contact Us

If you have any questions about this policy or the services, please contact us at: Email: support@fmcsa.com Phone: (302) 830-3910.

Changes To Our Privacy Policy

We may make changes to this policy from time to time, in our sole discretion. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the last date of update. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the policy, please uninstall any applications you have downloaded and cease using the Website and Services.

Western Compliance Group CCPA Privacy Notice

This Western Compliance Group CCPA Privacy Notice (commencing here and continuing for the remainder of this document), and only this Western Compliance Group CCPA Privacy Policy Notice, sets forth our privacy practices as required by the CCPA. This CCPA privacy notice applies only to individuals residing in the State of California who are considered “Consumers” under the CCPA and from whom we collect “Personal Information” as described in the CCPA (“Consumers”).

When Western Compliance Group acts as a Service Provider

There may be instances where we are engaged to provide a service on behalf of another business or third party who has a direct relationship with you (for example, your employer) involving the collection of your personal information (the “Data Controller”), including, without limitation, with respect to personal information subject to the California Consumer Privacy Act and other applicable privacy laws. In those instances, we may need to access or otherwise process your Personal Information in order to provide the service that we have been engaged to perform for the Data Controller. In performance of those services, we are acting in the capacity of a “data processor” or “service provider” as defined under applicable data privacy law. Where we are acting as a “data processor” or “service provider”, the privacy policy of the Data Controller (for example, of your employer), and not this Western Compliance Group CCPA Privacy Notice, applies. For example, refer to the privacy policy of the Data Controller for: (i) what Personal Information of yours is collected; (ii) the ways in which your Personal Information may be collected, used and shared; and (iii) any mechanisms available to you for exercising your rights with respect to your Personal Information.

When Western Compliance Group is not acting as a service provider

When Western Compliance Group is not acting as a service provider, we may collect Personal Information from you in a variety of different situations, including, but not limited to on our Website, your mobile device, through email, through the mail, and/or over the telephone, including with respect to job applicants. More specifically, Western Compliance Group collects the following categories of Personal Information from its Consumers, which will depend on the particular business purpose for which we collect it:

Personal Information does not include deidentified or aggregated Consumer information. Western Compliance Group  obtains the categories of Personal Information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase.
• Indirectly from you. For example, from observing your actions on our Site, or from information your computer or mobile device transmits when interacting with our Site or Apps, among other things.

How We Use Personal Information

We may use, or disclose the Personal Information we collect from you or about you to do one or more of the following:

• Deliver our Services to you, including providing access to our Website’s online features, completing and processing your online purchases or engaging in other transactions with us;
• Communicate with you about the Services, including to respond to your customer service requests or respond to any other inquiry or correspondence you send to us, as well as respond to you using our Live Chat feature;
• Present you with marketing relating to our Services, including promotions, coupons and other discount offers, and more relevant display advertisements;
• Provide you updates, reminders, or other informational or educational content;
• Enable you to participate in a contest, sweepstake, promotion, or survey;
• Enable you to participate in blogs and post reviews or testimonials. If you provide a review or testimonial, your name will be publicly posted along with the review or testimonial. Please remember that blogs, reviews, and testimonials are located in the public areas of our Website. Do not share content that you would not want others to read, save, or share;
• Consider you for employment. When you apply for a job, we will notify you of any additional uses of your information relating to the information you provide us;
• Analyze and improve the Website and Services, including developing and improving products and services, monitoring and analyzing trends and usage;
• Prevent, detect, investigate, or remediate security or other legal concerns, including fraud;
• Protect the rights, property, or safety of us, our users, or any other person or the copyright-protected content of the Services;
• Comply with applicable laws, regulations, or industry requirements, or respond to subpoenas or government requests;
• Analyze and help us better understand how users access and use our Services, including monitoring, evaluating, and analyzing trends, which features and portions of our Services are most popular, how they are used, and the results that are obtained;
• Troubleshooting;
• Statistical purposes including identifying geographic regions of visitors to our Services;
• Support our relationship with you by contacting you about Service usage and assist you in better using our Services and evaluating frequently asked questions;
• Improve our Services and develop new features and Services;
• Benchmark our Services against other products and services;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• As described to you when collecting your personal information or as otherwise set forth in the CCPA or agreed to by you;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Western Compliance Group assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Western Compliance Group about our Consumers is among the assets transferred;
• For other internal business purposes as we may determine from time to time; and
• Fulfill any other purpose for which you provide it.

How We Share Personal Information

Western Compliance Group may disclose your Personal Information to a third party for a business purpose, including to our service providers. We share your Personal Information with service providers and as otherwise set forth in our full Privacy Policy set forth above.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Western Compliance Group  has disclosed all categories of Personal Information for a business purpose that are displayed in the table above. In addition, we disclose your Personal Information for a business purpose to service providers and as otherwise set forth in our full Privacy Policy set forth above.

Your Consumer Rights and Choices

The CCPA provides Consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

Except in certain cases where the CCPA does not require us to do so, you have the right to request that Western Compliance Group disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request we will disclose to you:

• The categories of Personal Information we collected about you;
• The categories of sources for the Personal Information we collected about you;
• Our business or commercial purpose for collecting that Personal Information;
• The categories of third parties with whom we share that Personal Information;
• The specific pieces of Personal Information we collected about you; and
• If we disclosed your Personal Information for a business purpose, a list disclosing: disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights

Except in certain cases where the CCPA does not require us to do so or provides an exception, you have the right to request that Western Compliance Group delete any of your Personal Information that we collected from you and retained. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies or the CCPA does not require us to do so.

Exceptions:

In accordance with the CCPA, we may deny your deletion request under certain circumstances, and will inform you of the basis for the denial, which may include, but is not limited to, if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by: calling us at (302) 783-6272. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Contact Information

If you have any questions or comments about this notice, the ways in which Western Compliance Group collects and uses your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

• Phone: (302) 783-6272
• Email: support@fmcsa.com
• Postal Address:
  1111B S Governors Ave
  STE 20387
  Dover, DE 19904