This agreement is concluded between the Company and any customers working with commercial vehicles such as motor carriers, brokers, and freight forwarders, along with the client’s duly authorized agents (hereby referred to as the “Client”). These Terms and Conditions may be amended by the Company at any time, with or without notice. In the event of any unforeseen circumstances, the Company will not be liable or held responsible for any losses caused by failure of the agreement. The Client understands that the Company is a company that provides extensive assistance with filing services for Client, such as those listed below.
The following Terms and Conditions shall be incorporated by reference into any order submitted through Dynamic Holding Group LLC, to which FMCSA.com is operated through, and made part of it (hereinafter referred to as the “Company”).
The Company agrees to provide the following services to Clients: Employer Identification Number (EIN), USDOT# Activation, USDOT# Reactivation, Unified Carrier Registration (UCR), Motor Vehicle Records (MVR), Motor Carrier Identification Report (MCS-150), Pre-Employment Screening (PSP), and related services.
The Company provides customer service Monday through Friday, 05:00am – 06:00pm (PST). Requests for filing services are made to the Company through phone, web browser, e-mail, or in-person communication. The Client agrees to provide the Company with the necessary information to complete all services. The Client is responsible for providing accurate and complete information. This information is used and kept in accordance with the terms of our Privacy Policy.
The Company provides services upon request of the Client and in exchange for compensation. This compensation varies depending on the circumstances of the Client and, as a result, the types of services provided by the Company. The Company also provides customer support for help and assistance. After placing an order, an authorization form is created. This form must be signed electronically and verified by the Client before proceeding. This electronic signature will constitute an actual signature and will be transmitted to the United States Department of Transportation as part of the filing process. Once the Company receives the signed Authorization form and the payment is processed, the filing process begins. By signing the Authorization form, the Client gives the Company the right to charge the Client’s valid credit/debit card on file for the designated payment. No services shall be provided to the Client until charges go through. In addition, the Client understands that this authorization will be valid until the payment is made in full.
If the Client’s order includes Employer Pull Notice Program Enrollment Application (EPN) or/and Motor Carrier Permit Application (MCP) forms, WCG will complete the filing of necessary documentation and send them to the Client’s address by mail for signature. The Client takes full responsibility for signing and forwarding the forms to DMV.
The Company has the right to reject orders if a Client does not pay or has the willingness to make a payment. In fact, the Company reserves the right to cancel any order at any time and for any reason. Prices are set by the Company and agreed with the Client. If the Client signs the Authorization Form indicating the payment price, that means that the Client has agreed to the price. In case of price changes, the Client shall be notified by an agent of the Company. In case of a question about the price of a service, the Client should contact an agent of the Company directly for confirmation and clarification. If the Client requests to cancel an order before the filing has been processed, the Client may be entitled to a partial refund. However, if the entire filing process was completed at the time of the request, no refund will be made. All orders are assigned to an agent and are automatically processed on our secure merchant processor as soon as the order form is signed by the customer. WCG is unable to adjust or cancel orders once the order is assigned and the application has been initiated/processed. In case of cancellation of the order after signing the form, the Client will be obliged to reimburse WCG for all fees incurred in the preparation and processing of the application. This will include the initial price and sales tax.
If a service is listed on a Company website at an incorrect price due to a typographical or pricing error, the Company has the right to cancel or reject any orders placed for services at the incorrect price. The Company has the right to cancel these orders, regardless of whether the order has been confirmed and the Client’s valid credit card charged. If the Client’s account has been charged for a purchase and the order is then canceled, the Company will issue a credit to the same card in the amount of the incorrect price.
Rev 8.26.2022
